Some e-mail may not be received due to anti-spam filters. Please check your SPAM folder and mail client and your Internet Service Provider policies (ISP)
If you received a booking reference on screen, your booking is confirmed. Failure to receive the receipt e-mail has no bearing on the status of your booking.
If the initial (almost immediate) attempt to deliver your receipt e-mail fails, the system will continue to attempt delivery for up to 5 hours. If e-mail cannot be delivered after this time – because the address does not exist, your mailbox is full, or your mail server is not accepting mail or is unreachable – delivery attempts cease.
Around 200 e-mail receipts a week go undelivered, largely because of typing errors in the e-mail address supplied. Please enter your e-mail address carefully!